Our Promise
At Roshan Mobiles and Electronics, we prioritize your privacy and handle your data with utmost care and transparency.PRIVACY POLICY
Effective Date: June 2026
Business Name: Roshan Mobiles And Electronics
Address: H.No. 611, Near Panchdeud Bastarwadi, Shanti Nagar Main Road, Nagpur – 440002, Maharashtra, India
Contact Number: 8928624660
Email: rwagh19971990@gmail.com
1. Introduction
Roshan Mobiles And Electronics (“Company,” “Business,” “we,” “our,” or “us”) values the privacy of our customers, website visitors, business partners, and users of our communication services. This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you interact with our website, products, services, WhatsApp Business communications, Rich Communication Services (RCS), customer support systems, and related digital platforms.
We are committed to maintaining transparency regarding our data practices and ensuring compliance with applicable Indian laws, including the Information Technology Act, 2000, Digital Personal Data Protection Act (DPDP Act), applicable telecommunications regulations, Meta Business Messaging Policies, and RCS messaging requirements.
By accessing our website, purchasing products, contacting us, subscribing to communications, or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
To provide our services efficiently, Roshan Mobiles And Electronics may collect various categories of information.
A. Personal Information
We may collect:
- Full name
- Mobile phone number
- Email address
- Billing information
- Shipping information
- City, state, and postal code
- Customer inquiries
- Service requests
- Purchase history
- Communication preferences
B. Device Information
When you access our website or digital services, we may collect:
- IP address
- Browser type
- Device model
- Operating system
- Language settings
- Device identifiers
- Network information
C. Transaction Information
We may collect:
- Product purchases
- Payment status
- Order details
- Invoice records
- Service requests
- Delivery information
Payment card information is generally processed by authorized payment providers and is not stored directly by Roshan Mobiles And Electronics unless legally required.
D. WhatsApp Business Data
When communicating through WhatsApp Business, we may collect:
- Phone number
- Message content
- Communication history
- Customer support requests
- Opt-in and opt-out records
- Service interaction records
E. RCS Messaging Data
For RCS communications, we may collect:
- Mobile number
- Message interactions
- Delivery status
- Read status where available
- Communication preferences
- Customer responses
F. Cookies and Tracking Information
Our website may automatically collect information through:
- Cookies
- Analytics tools
- Session identifiers
- Website usage logs
- Performance monitoring tools
3. Purpose of Data Collection
Roshan Mobiles And Electronics collects information for legitimate business purposes, including:
- Processing customer orders
- Delivering products and services
- Managing customer accounts
- Providing technical support
- Improving customer experience
- Sending order confirmations
- Processing transactions
- Responding to inquiries
- Managing warranty services
- Complying with legal obligations
- Preventing fraud and abuse
- Conducting business analytics
- Sending approved marketing communications
Information is collected only to the extent reasonably necessary for these purposes.
4. Consent for WhatsApp and RCS Data Processing
Roshan Mobiles And Electronics may communicate with customers through WhatsApp Business and RCS messaging services.
By voluntarily providing your phone number or opting into messaging services, you consent to receiving:
- Order notifications
- Delivery updates
- Customer support messages
- Service-related communications
- Product information
- Promotional communications where permitted
We maintain records of user consent where required by applicable law and platform policies.
Users may withdraw consent or opt out of non-essential communications at any time by contacting us or using available unsubscribe mechanisms.
We do not knowingly send unsolicited bulk messages in violation of Meta Business Policies, telecom regulations, or anti-spam requirements.
5. Legal Basis for Processing
Roshan Mobiles And Electronics processes personal information based on one or more lawful grounds, including:
Consent
Where users voluntarily provide information and agree to communications.
Contractual Necessity
To fulfill purchases, provide services, process orders, and perform contractual obligations.
Legal Obligations
To comply with:
- Tax regulations
- Government requests
- Consumer protection laws
- Telecommunications regulations
- Court orders
- Regulatory requirements
Legitimate Business Interests
Including:
- Customer service
- Security monitoring
- Fraud prevention
- Business operations
- Service improvement
6. How We Use Collected Data
Information collected by Roshan Mobiles And Electronics may be used to:
- Verify customer identity
- Process orders and transactions
- Deliver purchased products
- Provide customer support
- Respond to inquiries
- Improve products and services
- Conduct internal analysis
- Manage customer relationships
- Send notifications
- Detect fraud
- Monitor service performance
- Ensure legal compliance
- Maintain platform security
We use information only for lawful and legitimate business purposes.
7. Data Retention and Deletion
Roshan Mobiles And Electronics retains personal information only for as long as necessary to:
- Fulfill business purposes
- Meet legal requirements
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods may vary depending on:
- Nature of information
- Legal obligations
- Regulatory requirements
- Operational needs
When information is no longer required, we take reasonable steps to:
- Delete data
- Anonymize data
- Securely destroy records
Certain information may be retained where required by law.
8. Data Sharing with Third Parties
Roshan Mobiles And Electronics may share information with trusted third parties when necessary to provide services.
Meta Platforms
For WhatsApp Business communications, information may be processed through Meta platforms in accordance with Meta’s policies.
Google Services
Where Google services are integrated, information may be processed for analytics, hosting, communication, or service optimization purposes.
Telecom Operators
For RCS messaging, information may be processed by telecom operators and approved messaging providers.
Payment Processors
Authorized payment providers may process transaction-related information.
Logistics Providers
Shipping and delivery partners may receive information required for order fulfillment.
Legal Authorities
Information may be disclosed when required by:
- Law
- Court order
- Government request
- Regulatory authority
We do not sell personal information to third parties.
9. Security Measures and Encryption
Roshan Mobiles And Electronics implements reasonable administrative, technical, and organizational measures to protect information.
Security measures may include:
- Access controls
- Password protection
- Network monitoring
- Secure servers
- Encryption technologies
- Data backup procedures
- Employee confidentiality obligations
Where supported by communication platforms, encryption technologies may be used to protect data transmission.
Although we strive to protect information, no method of transmission or storage is completely secure.
Accordingly, absolute security cannot be guaranteed.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used for:
- Website performance
- User preferences
- Session management
- Analytics
- Security monitoring
Users may control cookie settings through their browser preferences.
Disabling cookies may affect website functionality.
11. Data Transfer and Storage (India-Based)
Roshan Mobiles And Electronics primarily stores and processes information in India.
However, certain service providers, including technology platforms, cloud providers, Meta, Google, telecom operators, and communication service providers, may process information outside India where legally permitted.
When international transfers occur, we take reasonable measures to ensure appropriate safeguards are implemented.
All transfers are conducted in accordance with applicable legal requirements.
12. User Rights
Subject to applicable laws, users may have the right to:
Access Information
Request details regarding personal information maintained by us.
Correct Information
Request correction of inaccurate or incomplete information.
Delete Information
Request deletion of personal information where legally permissible.
Withdraw Consent
Withdraw previously granted consent for certain processing activities.
Object to Processing
Object to specific forms of processing where applicable.
Communication Preferences
Opt out of marketing communications at any time.
Requests may be submitted using the contact information provided below.
We may verify identity before processing requests.
13. Policy for Children
Roshan Mobiles And Electronics does not knowingly collect personal information from children under the age required by applicable law without appropriate authorization.
If we become aware that personal information has been collected from a child without proper consent, we will take reasonable steps to remove such information.
Parents or guardians who believe their child has provided information may contact us immediately.
14. Updates to Privacy Policy
Roshan Mobiles And Electronics reserves the right to update this Privacy Policy from time to time.
Updates may occur due to:
- Changes in law
- Regulatory requirements
- Business operations
- Technology updates
- Platform policy changes
- Security improvements
The revised version will become effective upon publication.
Continued use of our services following publication constitutes acceptance of the updated Privacy Policy.
15. Governing Law (India)
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Nagpur, Maharashtra, India.
Before initiating legal proceedings, parties are encouraged to attempt amicable resolution of disputes.
16. Contact Information
If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or our data processing practices, please contact:
Roshan Mobiles And Electronics
Address:
H.No. 611, Near Panchdeud Bastarwadi,
Shanti Nagar Main Road,
Nagpur – 440002, Maharashtra, India
Phone: 8928624660
Email: rwagh19971990@gmail.com
By accessing our website, purchasing products, using our services, interacting through WhatsApp Business, receiving RCS communications, or otherwise engaging with Roshan Mobiles And Electronics, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
